Role Summary
The Field Service Manager (FSM) is on the ground, leading with growers and regional partners. Responsibilities include building and scaling the Company Grower Program, farmer communications, supporting carbon customers through field and site visits, and capturing structured feedback to support Company software enhancements. Your responsibilities will include designing, implementing, managing, and marketing grower programs, as well as collaborating with internal and external colleagues on agriculture, remote sensing, GIS, regenerative agricultural practices, and soil health.
Key Responsibilities
- Build and manage the Company Grower Program.
- Serve as primary interface with growers for education, onboarding, data collection, and support.
- Lead farm visits, meetings, and demonstrations, and represent the Company at regional farm shows.
- Coordinate and execute farm and plant tours for carbon customers.
- Support data readiness and provide structured software feedback to the Company.
- Deliver training and technical support for sustainable ag practices.
- Build and develop relationships with prospective and current customers, service and technical channel partners in assigned regions.
- Maintain activity documentation through CRM tools.
Qualifications
Required:
- 3–5+ years in agriculture (or 1–3 years for exceptional candidates).
- Strong grower relationship-building skills.
- Knowledge of agronomy, conservation, and regenerative practices.
- Familiarity with precision ag technologies.
- Strong problem-solving and independent work capability.
- Customer-oriented, with a demonstrated ability to respect and earn the respect of farmers and retail distribution partners.
- Proficiency in Microsoft 365 or Google Workspace.
Preferred:
- Bachelor’s degree in a relevant field.
- Experience with grower data workflows.
- Experience with sustainability or carbon markets.
Success Metrics
- Grower Program growth and retention.
- Data quality and completeness.
- Improvements to software workflows.
- Customer engagement success.
- Stakeholder satisfaction.